FAQs
We will answer any questions you may have about our online sales, rights or partnership service right here.
We have multiple delivery partners offering the best service and convenience to our clients.
Please contact us by email or telephone at +234 09136450539, Monday through Saturday from 10:00 am to 7:00 pm WAT.
You may experience a short delay after you have placed your order and before you receive the order confirmation email. You should also check your “SPAM” inbox, as the message may have been redirected depending on your email; settings. If you still have not received an email, please Contact Us.
Once an order has been placed, it is not possible to modify any of the details. If you want to cancel your purchase, you have 60 mins from the moment you placed your order to cancel it. To cancel your order, please Contact Us on +234 908 783 6355 – available Monday – Saturday, 10am – 7pm and we’ll see what we can do. Please be aware that once your order has been dispatched, we cannot cancel your order.
t is not possible to choose a specific data and time for delivery. The estimated delivery period depends on the shipping method chosen. Please make sure someone is present at the shipping address to receive the order, as the courier usually requests a signature for the delivery. If your order has not been delivered within the estimated period, don’t hesitate to contact us.
You should receive your order within 2-7 working days depending on the delivery method chosen at checkout. Please note that packages are not delivered on weekend and local public holidays.
Please email refund@ikrest.com and we’ll look into this for you. When you get in touch with us, please provide your order number and pictures of your item and the faults. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
We currently do not offer the option to reserve item online.
You will receive an email with a unique tracking number, so you can check the current status of your shipment. You can follow the tracking link in the email to track your order shipment.